Returns & Exchange Policy
JYNN Jewels does not accept returns or issue refunds for any reason; however we do allow exchange within 7 days of the delivery date. In the event you are dissatisfied with your item for any reason, we will allow you to exchange your item one time for an item of equal or greater value. Jewelry items can be exchanged for jewelry only. Please contact us by email at support.jynnjewels@gmail.com and we will provide you with instructions on completing your exchange. If you are sending an item back due to a manufacturing issue or for a ring sizing issue, you must first request a return number for your package. JYNN Jewels is not responsible for any loss or damage that occurs during shipping. All items must be accompanied by the original sales receipt or order number. Please mail the package to the address provided in the instructions you receive from support.jynnjewels@gmail.com, and ensure that your name, address and return authorization number are clearly printed on the outside of the package. Please note: all returns should be properly packed in the same way they were sent to you. The package contents should be properly covered and taped. Any package that is not properly covered and taped will not be considered eligible for exchange. JYNN Jewels will contact you upon receipt of the package. Our quality inspection team must confirm the returned jewelry has not been damaged or suffered excessive wear and tear during the 7-day period. All items must arrive back in their original condition.Warranty Policy
- 12-month craftsmanship warranty
- Covers manufacturing defects
- Excludes normal wear, accidental damage, misuse, loss, theft, and unauthorized modifications
- Complimentary inspection and cleaning service available
Cookie Policy
We use cookies to support core website functionality, analytics, personalization, and advertising. Cookies help us understand how the site is used and tailor your experience. You can manage your cookie preferences at any time through your browser settings or any preference controls we provide.Intellectual Property Policy
All designs, imagery, logos, product names, packaging concepts, and website content belong exclusively to JYNN. Unauthorized use or reproduction is prohibited.SMS & WhatsApp Marketing Consent
- Customers may opt into communications
- Message frequency may vary
- Standard carrier charges may apply
- Opt-out is available at any time by replying STOP or contacting support
Product Authenticity Statement
Every JYNN creation is crafted using carefully selected materials and undergoes quality inspection before shipment. Authentic JYNN pieces are sold exclusively through our official channels and authorized partners.